Meta / Facebook

Data Deletion
Request

Step-by-step instructions to remove your Meta/Facebook connection from DragonFlow CRM and request deletion of any Meta-related data we have stored.

Home/Data Deletion
🕒 Last updated: September 5, 2026

Overview

If you have connected your Meta (Facebook / Instagram) account to DragonFlow CRM, you can at any time remove that connection and request that we delete all Meta-related data we have stored for your workspace. This page explains the two-step process:

  1. Disconnect your Meta account from DragonFlow CRM.
  2. Request deletion of the Meta-related data stored by DragonFlow CRM.

Step 1 — Remove your Meta/Facebook connection

You can revoke DragonFlow CRM's access to your Meta/Facebook account in two ways:

A
From your Meta account Go to Settings → Business Integrations → DragonFlow CRM in your Facebook account and click Remove. This immediately revokes our API access.
B
From inside DragonFlow CRM Open Settings → Integrations → Meta Ads in your DragonFlow dashboard and click Disconnect. We will stop syncing and call Meta's de-authorization endpoint.

Removing the connection stops any future data flow. It does not automatically delete the data we have already collected — for that, follow Step 2 below.

Step 2 — Request deletion of stored Meta data

Once your connection is revoked, you can request that we permanently delete the Meta-related data we have stored. This includes:

  1. Ad account IDs, page IDs, and pixel IDs you connected.
  2. OAuth access tokens and refresh tokens (deleted within 1 hour of revocation).
  3. Campaign, ad set, ad, and insight data synced from Meta.
  4. Lead form submissions and contact records imported via Meta Lead Ads.
  5. Activity logs tied to the Meta integration.

To submit a deletion request, email us at privacy@dragonflow.ai from the email address associated with your DragonFlow account and include:

  1. Your DragonFlow workspace name and registered email.
  2. The Meta ad account or page ID(s) you want removed (if known).
  3. The subject line: Meta Data Deletion Request.

What happens after you submit a request

  1. Acknowledgement — We confirm receipt of your request within 2 business days via email.
  2. Identity verification — We verify you are the account owner to prevent unauthorized deletions.
  3. Deletion execution — Your Meta-related data is hard-deleted from our primary databases and queued for deletion from backups (completed within 30 days).
  4. Confirmation — We send a final email confirming completion, including the categories of data removed.

We retain only minimal records (deletion request itself, timestamp) as required by law for audit and anti-fraud purposes.

Contact & support

If you have any questions about this process or your privacy rights, reach out through any of the channels below.

Emailprivacy@dragonflow.ai
Websitedragonflow.ai/contact
Response timeWithin 2 business days