Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties, as described below.

• Account information — your name, email address, company name, job title, and password when you register for a DragonFlow account.
• Billing information — payment details, billing address, and transaction history processed through our secure payment providers.
• Usage data — information about how you interact with our platform, including pages visited, features used, and actions taken.
• Customer data — leads, contacts, deals, and other business data you upload or create within the platform.
• Device & log data — IP address, browser type, operating system, and device identifiers.
• Communication data — messages, support requests, and feedback you send to us.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• To create and manage your account and provide customer support.
• To process transactions and send you service-related communications.
• To personalize your experience and deliver relevant features and recommendations.
• To improve, develop, and secure our products and services.
• To send you marketing communications (which you can opt out of at any time).
• To comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers — trusted third parties who help us operate our platform (hosting, payment processing, analytics, email delivery).
• Business transfers — in connection with a merger, acquisition, or sale of assets.
• Legal requirements — when required by law, regulation, or valid legal process.
• With your consent — when you direct us to share information with third parties.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how you use our services. You can control cookies through your browser settings, though disabling them may affect certain features.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. While we strive to protect your data, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information for longer periods where required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data remains protected in accordance with this policy and applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

• Email: privacy@dragonflow.ai
• Website: dragonflow.ai/contact